Client Relationship Manager – Addison, TX

You will be responsible for managing clients’ relations by supporting top-tier client accounts, on-site meetings, and client questions. This person needs to have a high level of customer service experience, coordination, and problem-solving skills. This person will be the go-to contact for their clients to ensure a healthy relationship and/or when any issues might arise. This candidate will be focused and have strong communication skills. This person will need to be a self-starter who can collaborate with a team, hit goals and be able to establish client relationships.

Position responsibilities:

• Develop and maintain a knowledge base of the evolving products and services
• Manage all client communication via email, phone, in person meetings
• Travel to client offices for in person meetings, check ins etc.
• Developing ways to improve the customer experience and build brand loyalty
• Manages individual relationships with high-net worth clients across all products and services, focusing on building book of businesses, strengthening relationships, and growing them.
• Identifies client concerns and gathers additional information regarding clients’ needs and potential future needs.
• Document and update customer records based on interactions
• Multi-task via email, phone or other channels of communication
• Research, onboard and assign new vendors as needed
• Managing company and client expectations
• Other duties as assigned

Experience:

• Must an Bachelors Degree or higher/work related experience
• Looking for 5+ years of experience as a Client Relationship Manager/National Account Manager/Account Executive etc.
• Works well in a TEAM environment, and teamwork across all departments
• Waste/Sustainability Industry is a plus
• Excellent organizational skills to meet goals and set priorities
• Excellent verbal and written communication skills
• Self-motivated and self-directed
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Teams, and Excel)

To apply, please submit your resume and cover letter to [email protected].