Dispatch Specialist – Addison, TX
You will be responsible for helping clients and customers by dispatching vendors to multiple job locations. This person needs to have a high level of customer service experience, coordination, and problem-solving skills. This person will be the go-to contact for all clients and vendors when new orders are placed, and any issues might arise. This candidate will be focused and have strong professional communication skills. This person will need to be a self-starter who can collaborate with a team, hit goals and be able to establish vendor relationships.
Handle customer inquiries and complaints via phone, email and text line
Provide information about the products and services
Data Entry for all orders and updates in the system
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Previous experience in customer service, sales, or other related fields
Microsoft Office experience
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
To apply, please submit your resume and cover letter to [email protected].