COMPETENCIES:

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process.

1. Technical skills required to create proposals and find solutions to meet client requirements.

2. Works well in a TEAM environment, with a willingness to share ideas, best practices, and teamwork across all departments.

3. Excellent organizational skills to meet goals and set priorities.

4. Excellent verbal and written communication skills.

5. Self-motivated and self-directed.

6. Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Teams, and Excel).

EDUCATION / TRAINING AND EXPERIENCE:

1. BA/BS in Business Management or associate degree or equivalent.

2. Highly desirable: Experience in Waste Industry, Environmental Services or similar.

3. 2–4 years in Customer Success or Account Management (SaaS, B2B services).

4. Proven success in reducing churn and expanding existing accounts.

5. Experience with creating collateral (decks, proposals, case studies) and delivering them in a client-facing context.

6. Hands-on familiarity with CRMs (HubSpot preferred) and customer analytics tools.

KNOWLEDGE, SKILLS, ABILITIES:

1. Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable: fluency in second language.

2. Excellent organizational and time management skills: adhering to deadlines and adapting to changing circumstances; handling high volume while maintaining excellent attention to detail; monitoring own work and self-editing.

3. Ability to problem solve; analyze information, apply expertise, and provide solutions.

4. Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role.

5. Proficiency with computer software, aptitude for learning latest programs and commitment to data integrity.

6. Ability to prospect & build a robust sales pipeline.

7. Entrepreneurial drive to build a residual book of business.

8. Experience translating data into meaningful insights to close business and build credibility.

9. Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion.

Enterprise Account Manager

About This Role

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